Client Services Associate
Location:
Stamford , Connecticut
Posted:
October 19, 2017
Reference:
00015388
The Client Services Partner aligns themselves with the event sales organization to provide client targeted assistance and contract value growth. In this role you will be responsible for: 

  • Partner with Event Sales Organization to drive account retention, satisfaction and growth
  • Serve as primary point of contact for exhibitor clients as it relates to maximizing event participation
  • Cultivate and expand existing business relationships through frequent communications and regular client interactions to understand client organization’s objectives
  • Understand each client’s sponsorship package and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering
  • Understand account renewal plans and focus on services that will promote the plan objectives
  • Assist in maintaining and expanding client relationships through onboarding, pre-event training, regular outreach, on-site delivery and post-event follow up
  • Available to receive, interpret and react to client requests in a customer focused manner that over-delivers exceedingly high value
  • Constant evaluation of the client experience allowing for improved processes and actions
  • Join Event Sales AE’s on client calls and visits, as needed, to secure new prospects, renew current clients and promote contract retention and growth
  • Measurable positive impact on retention and client satisfaction
  • Flawless client experience resulting in unprecedented return on investment
  • Deliver quality service during every client interaction while developing deeper knowledge of client key initiatives
  • Ability to quickly identify and assess client needs and objectives
  • Demonstrates collaborative partnerships with sales colleagues, operations, product management, and other business units to best serve the client relationship


Job Requirements:

  • Bachelors degree or higher
  • 3-5 years’ experience in a fast paced and agile customer service environment
  • Understanding of events industry
  • Strong interpersonal and relationship building skills; strong team player
  • Superior written and verbal communication skills; including presentation and facilitation skill sets
  • Well defined time management and organizational skills; ability to prioritize workload and operate with a structured and passionate approach/methodology to deliver results


Job ID 00015388

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