Client Services Associate
Stamford , Connecticut
October 19, 2017
The Client Services Partner aligns themselves with the event sales organization to provide client targeted assistance and contract value growth. In this role you will be responsible for: 

  • Partner with Event Sales Organization to drive account retention, satisfaction and growth
  • Serve as primary point of contact for exhibitor clients as it relates to maximizing event participation
  • Cultivate and expand existing business relationships through frequent communications and regular client interactions to understand client organization’s objectives
  • Understand each client’s sponsorship package and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering
  • Understand account renewal plans and focus on services that will promote the plan objectives
  • Assist in maintaining and expanding client relationships through onboarding, pre-event training, regular outreach, on-site delivery and post-event follow up
  • Available to receive, interpret and react to client requests in a customer focused manner that over-delivers exceedingly high value
  • Constant evaluation of the client experience allowing for improved processes and actions
  • Join Event Sales AE’s on client calls and visits, as needed, to secure new prospects, renew current clients and promote contract retention and growth
  • Measurable positive impact on retention and client satisfaction
  • Flawless client experience resulting in unprecedented return on investment
  • Deliver quality service during every client interaction while developing deeper knowledge of client key initiatives
  • Ability to quickly identify and assess client needs and objectives
  • Demonstrates collaborative partnerships with sales colleagues, operations, product management, and other business units to best serve the client relationship

Job Requirements:

  • Bachelors degree or higher
  • 3-5 years’ experience in a fast paced and agile customer service environment
  • Understanding of events industry
  • Strong interpersonal and relationship building skills; strong team player
  • Superior written and verbal communication skills; including presentation and facilitation skill sets
  • Well defined time management and organizational skills; ability to prioritize workload and operate with a structured and passionate approach/methodology to deliver results

Job ID 00015388

A little about us:
The world’s leading information technology, marketing and supply chain research and advisory company.

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