Client Services Consultant I

  • Company: MetLife
  • Location: Atlanta, Georgia
  • Posted: February 22, 2017
  • Reference ID: 44541-en_US




Job Location: United States : Georgia : Atlanta  



National Accounts provides global employee benefits sales and solutions to U.S. based employers with 5,000 or more employees. National Accounts serves more than 1,400 U.S. customers, including 90 of the top 100 Fortune 500® companies, covering approximately 50 million employees and their dependents. National Accounts drives growth by utilizing a strong customer-centric approach, which is a hallmark of the Group Benefits brand.




Overall accountability for the day-to-day administration of multiple National Accounts clients, including: Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.

  • Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble shooting.
  • Provides exceptional customer service to ongoing customer delivery and client satisfaction.
  • Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations.
  • Participates in client account audits and strategic planning process.
  • Partners with Financial Team in completion of client reports; analyzing results and identifying trends.
  • Leads and coordinates implementation of new clients and the addition of MetLife product lines to existing clients. Participates in initial strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate installation of data in MetLife systems.
  • Assists in facilitating the execution of contracts to ensure compliance.
  • Partners with Proposal Unit to research and respond to RFP questionnaires.
  • Participates in cross-functional project teams. Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.




  • Bachelor’s degree preferred
  • 3-5 years of related business experience
  • Excellent organizational, interpersonal, and communication skills, both written and verbal.
  • Ability to work autonomously and manage time efficiently in order to meet client deadlines.
  • Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
  • Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible.
  • Ability to balance client expectations with MetLife capabilities.
  • General understanding of U.S. economy and employee benefits industry.
  • Proficient with Microsoft Office software.
  • Self-motivated to learn more about the business and is proactive in personal development.
  • Firm knowledge of group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems.



Operations Support





At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

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