Client Services Consultant II

  • Company: MetLife
  • Location: Tampa, Florida
  • Posted: July 24, 2017
  • Reference ID: 69581-en_US

Job Location: United States : Florida : Tampa  Alternate Job Location : Not Applicable : Not Applicable  


This role can be located in Tampa, FL or Aurora, IL



This position supports the Specialty Market, Professional Employer Organizations (PEO) service model as where the Client Service Consultant has singular accountability for both the core and voluntary products using systems such as KANA, workdesk, CDF, CBS, MetFACS2, Groupfacts and Metlink. 



  • Serves as a liaison between customer and internal MetLife areas (i.e. Claims, Contracts, etc) and the primary advocate for the customer’s needs, including handling issues of high complexity independently.
  • Participates in client facing activities to resolve customer issues and concerns swiftly and with a perceived effortless experience on the customer’s part. Working closely with sales partners and other internal partners to contribute to the long term persistency and profitability of the Employee Benefits Sales business.
  • Through understanding of the customers benefit needs and priorities as well as industry trends and product/service options, work to influence the most positive benefit outcomes.
  • Ensures customer issues are resolved in one call or contact where possible, or refers customer inquiries to appropriate party for swift issue resolution.
  • May act as mentor to others on the team. Participates in change efforts, asks questions, seeks clarification, offers contributions to change efforts based on area of expertise.




  • High School Diploma or equivalent
  • Excellent organizational, interpersonal, and communication skills, both written and verbal
  • Prior experience with the RM and/or MIB platforms.
  • Prior experience or working knowledge of PEOs.
  • Proficient with Microsoft Office Software.
  • Bachelor Degree Preferred



< 5%


Global Technology & Operations





“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 69581 

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