Client Services Manager - Home Care
Location:
Greensboro , North Carolina
Posted:
January 27, 2017
Reference:
2107_15704
Overview:

BAYADA Home Health Care has an immediate opening for a Divisional Client Services Associate  to grow and develop through training with two teams out of Greensboro Assistive Care and Greensboro Adult Nursing offices.  If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you.  Come start as a Client Services Associate and work your up to Client Services Manager.  This position will include being mentored by leaders within the company and hands on guidance from seasonsed team members and is a great opportunity to grow and develop with a reliable company.  BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.  ABILITY TO RELOCATE a plus! 

Responsibilities:

 

 

The Client Services Manager will:

 

  • Provide superior customer service and quality home care
  • Focus on managing coordination of client services and emergent scheduling issues
  • Manage your Client Services Manager caseload while proactively growing it
  • Build lasting relationships with clients, referral sources, payors and community organizations
  • Recruit field staff to provide services for clients
  • Develop strong, communicative relationships with the team
  • Maintain effective fiscal management of your caseload by monitoring metrics (gross margin, OT, unfilled hours, etc.)
  • Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees.
Qualifications:

Qualifications for a Client Services Manager

  • Four year college degree
  • Prior health care, home care and recruiting experience preferred
  • Prior supervisory experience
  • Demonstrated record of successfully taking on increased responsibility (goal achievement)
  • Ambition to grow and advance beyond current position
  • Strong interpersonal, PC and communication skills (phone marketing and data entry ability)
  • Bilingual in Spanish and English a plus

 

BAYADA Offers:

  • Comprehensive salary
  • Medical / Dental / Prescription / Vision
  • Paid time off
  • Tuition reimbursement
  • 401k with company match

Founded in 1975 by J. Mark Baiada, BAYADA Home Health Care provides nursing, rehabilitative, therapeutic, hospice, and assistive care services to children, adults, and seniors in the comfort of their homes. Headquartered in suburban Philadelphia, BAYADA employs more than 23,000 field and office professionals who serve their communities in over 20 states from more than 300 offices. BAYADA Home Health Care, Inc. is an Equal Opportunity Employer and qualified applicants will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, or veteran status.

 

Client Services Manager / Customer Service Manager


A little about us:
Help people have a safe home life with comfort, independence, and dignity.

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