Client Services Manager, Named Accounts
Location:
Stamford , Connecticut
Posted:
October 21, 2017
Reference:
00015654
Client Services and Exhibitor Operations lead for the 20 Named Accounts (SAO) within events globally. The Named Accounts client base is a rapid area of growth and requires dedicated strategic support to continue and sustain that growth. We require a dynamic client facing manager to collaborate with sales AE’s and leadership to provide the Named Account clients with an unparalleled level of targeted service, strategic meetings, product development and innovative engagement opportunities while promoting CV growth.

•Cultivate and expand existing business relationships through frequent communications and regular client interactions to understand client organization’s objectives
•Understand the objectives of our highest level clients and develop experiences to meet these objectives
•Main point of contact for sales AE’s in partnering in their clients’ needs and success
•Drive strong exhibitor client retention through strong relationship and returns on event investments.
•Strategic partner to Event Sales AE’s to uncover new revenue opportunities that align to client goals
•Develop enhanced education, onboarding and communication cadences for exhibitors to increase their ROI
•Build and develop innovative, unique and custom sponsorship packages aligned to client needs
•Understand each client’s sponsorship package and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering
•Understand account renewal plans and focus on services that will promote the plan objectives
•Constant evaluation of the client experience allowing for improved processes and actions
•Join Event Sales AE’s on client calls and visits to secure new opportunities, renew current clients and promote contract retention and growth
•Understand event production as it relates to exhibitor client experience and partner with internal teams to represent the exhibitor clients’ best interests
•Flawless client experience (external and internal clients)
•Measurable positive impact on retention and client satisfaction
•Deliver quality service during every client interaction while developing deeper knowledge of client key initiatives
•Ability to quickly identify and asses’ client needs and objectives
•Demonstrates collaborative partnerships with sales colleagues, operations, product management, and other business units to best serve the client relationship

Job Requirements:
•Bachelor’s degree or higher
•5+ Years in Client Services and Event Management
•Record of over-delivery and driving business, event operation management, team management, financial management, sales partnership
•Strong Client focused, customer service approach
•Expert relationship building skills both internal and external
•Solution oriented with a high sense of urgency
•Competent project manager
•Collaborative, Innovative, Decisive
•Leadership & team management skills
•Highly motivated
•Strong oral & written communication skills including ability to effectively present to client groups
•Financial management comprehension
•Fully competent in Microsoft Office Suite

Job ID 00015654

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