Client Services Manager / Scheduling Coordinator

  • Company: BAYADA Home Health Care
  • Location: Greenville, North Carolina
  • Posted: December 30, 2016
  • Reference ID: 2107_15626

Client Services Manager (Scheduling Coordinator), Greenville, NC


BAYADA Home Health is currently seeking a  Client Services Manager (Scheduling Coordinator) to join our Greenville, NC office.  Client Services Managers at BAYADA lead field staff in providing excellent customer service and quality home care with focus on delivery and coordination of client services, growth and development of caseload (through relationship building and recruiting efforts) and on-going case management. The successful candidate must be highly motivated with a strong work ethic and posses the desire for growth and professional development. This an integral part of the BAYADA office team and has the ability to work with staff of all levels along with clients and their families. The hours for this position are Monday through Friday, 8:30am-5:00pm - some over time may be required to serve the client at the highest level.  


Strong desire to find purpose in making a positive impact in the lives of medically fragile children in their home setting.  


Watch this video to get a better understanding of the position.  A day in the life of a CSM with Bayada Home Health Care:



  • Answer client inquires, take referrals, and schedule home care services
  • Source, interview and orient reliable and compassionate clinical staff
  • Develop strong and lasting relationships with referral sources and community resources
  • Facilitate local marketing and recruiting events to build a strong presence in the community
  • Oversee a caseload of medically fragile pediatric clients to including staffing, scheduling and operations and administration
  • Handling compliance (ensuring field staff are in compliance with CPR, annual tests, PPD's etc).
  • Work independently while managing clients and family dynamics
  • Minimum of a Bachelor’s Degree
  • Strong Customer Service experience necessary
  • Experience with Home Care, Case Management, Recruiting a plus
  • At least 2 years of professional work experience.
  • Demonstrated record of strong interpersonal skills and of successfully taking on increased responsibility
  • Superior attention to detail and high diligence with documentation while following healthcare policies and procedures
  • Ambition to grow and advance beyond current position
  • Proven communication and PC skills


Rewarding work, a fulfilling career and compassionate colleagues are just a few of the many reasons why the most talented and admired healthcare professionals make BAYADA their employer of choice.  Become part of a caring, professional team that provides the highest quality care while developing your career with an industry leader. 


We offer comprehensive salary and benefits package including:

  • Medical/Dental/Prescription/Vision
  • Paid time off / Sick time
  • Tuition reimbursement
  • 401k with company match
  • Short/long term disability 
  • Free Life Insurance


Founded in 1975 by J. Mark Baiada, BAYADA Home Health Care provides nursing, rehabilitative, therapeutic, hospice, and assistive care services to children, adults, and seniors in the comfort of their homes. Headquartered in suburban Philadelphia, BAYADA employs more than 23,000 field and office professionals who serve their communities in over 20 states from more than 300 offices. BAYADA Home Health Care, Inc. is an Equal Opportunity Employer and qualified applicants will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, or veteran status.

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