Client Services Support Desk Analyst
Location:
Louisville , Kentucky
Posted:
January 16, 2017
Reference:
1687482920

Adecco is currently seeking ab individual in the Louisville, KY for a Client Services Support Desk Analyst for one of the top global insurance brokerage, risk management, reinsurance services and management consulting companies in the country. This is a great opportunity with a well-established company offering a competitive W-2 compensation.

Job Title: Client Services Support Desk Analyst (Help Desk)
Start Date: ASAP
Duration: 3 month contract assignment
(temporary coverage for an employee on leave)
Location: Louisville, KY
Pay Rate: Up to $25/hr

Job Description:

Complete all Work Requests assigned within designated area and meeting established service level agreements.
Provide technical support to all internal users of business applications within area of expertise.
Apply technical expertise in a specialty area to formulate an approach to a problem.
Research, analyze and solve system support requests. Use experience and well-developed analytical skills as a sound basis for decision making.
Think ahead to anticipate changing business requirements which could affect priorities and plans.
Ensure superior client service to internal and external clients.
Develop an in depth and instinctive understanding of the clients needs, anticipating and managing client expectations and communicating these with team members.
Work with Project Teams to ensure technology related projects are implemented successfully and on time with minimal impact to the production environment, including meeting all appropriate Service Level Agreements (SLAs) for support cases.
Own and effectively manage personal workload, commitments and responsibilities.
Perform peer review of work delivered by team members

Requirements:

Bachelors' degree with a preference for a technical discipline.
Two to five years system development and/or industry experience.
Working knowledge of the division's operating system, workflows, and procedures.
Ability to work independently as well as in a team environment.
Excellent customer service skills, organization, communication and problem solving skills.



Must be eligible to work for any employer in the U.S. without sponsorship and be able to pass a full background check, employment verification, educational verification and reference checks, upon offer.


HOW TO APPLY:

Candidates interested in this position (Client Services Analyst) should apply immediately. Please click on the "Apply Now" button to fill out your application. If you have any questions, you can contact Arielle Thurston by email at arielle.thurston@adeccona.com.

Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled







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