Client Success Specialist IV
Location:
New York, NY
Posted:
October 27, 2016
Position Type:
Full Time
Category:
Business Development, Customer Service, Sales
Reference:
160016SL
We are seeking an experienced Account Manager to manage long term strategic busine ss relationships and drive customer for a defined territory of existing Oracle Marketing Cloud enterprise clients.

Primary responsibilities include:

Driving maximum adoption of Oracle Marketing Cloud solutions to earn lifelong customers by supporting their marketing transformation.

Accurately forecasting, negotiating and managing the contract renewal process and meeting/exceeding quarterly renewal targets by maintaining a high level of client satisfaction and by being a liaison between our clients and Oracle's internal resources that contribute to value realization and remediation.

Developing upsell and cross-sell growth opportunities within a defined existing client territory.

Building and maintaining relationships with multiple client contacts including senior executives to understand guide their strategic plans, providing thought leadership, ensuring clients are feeling supported by the Oracle Marketing Cloud team and managing escalations.

Partnering with peers and the extended Oracle Teams to maximize coverage and adoption and align on program and account strategies within the Oracle Marketing Cloud GSU and across Oracle lines of business.

Recommended qualifications:

Candidates must have a proven track record of achieving sales / renewal targets with demonstrable measurable success, all while ensuring a high level of customer satisfaction.

7 years of demonstrated experience selling or supporting SaaS solutions, and selling to various lines of business as opposed to purely IT. Have ability to develop an appropriate account strategy, revenue plan, and overall territory plan to drive revenue.

Comfortable engaging in high-level business discussions around business case principles. Marketing domain knowledge is an asset.

Polished, professional, authentic, and comfortable managing multiple priorities, and ensuring a high standard of performance is achieved.

Comfortable with some travel (25%-50%).
Qualifications:
Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle*s internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
A little about us:
Oracle is shifting the complexity from IT, moving it out of the enterprise by engineering hardware and software to work together—in the cloud.

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