Client Support Representative

  • Company: Adecco
  • Posted: January 31, 2017
  • Reference ID: 1785197099
Expand your technical and customer service career as a Client Support Representative (MAE)! Adecco is a assisting a Client in the Downtown Duluth, MN area in recruiting for a Client Support Representative position. The Client Support Representative maintains efficient and effective communication with our subscriber through semi-annual training calls to assist the subscriber base in leveraging the digital tools we provide. In addition to customer education, the Client Support team members are responsible for the promotion of company services and products, such as, websites, domain names, sponsored ads, digital advertising and social media support. Don't miss out on this great opportunity-if you meet the qualifications below click Apply Now!

Responsibilities of a Client Support Representative:

  • Customer Relationship Management

  • Maintain client relationships focused on customer satisfaction and retention

  • Educate clients on product and program enhancements

  • Compliance monitoring and management

  • Create Corporate Client reports as needed

  • Maintain and track communication with clients

  • Support Client Relationship Manager and Client Services Manager as needed

  • Complete additional projects

  • Ongoing knowledge base of Compliance guidelines

  • Ongoing product support

  • Editor/tool knowledge base and support

  • Guide customers through Corporate Client Intranets, policies and procedures

  • Troubleshooting/Case Management

  • Entering issues for Development to further investigate

  • Close case and follow up with customer on resolution

  • Website Maintenance

  • Review and process product upgrade requests

  • Monitor adherence to Compliance guidelines

  • May perform other duties/responsibilities as needed or assigned

  • Qualifications:

  • At least one year customer service experience

  • Excellent written and verbal communication skills

  • Customer service skills

  • Sales and collection experience in preferred

  • Compensation is $16 per hour. Hours of operation are between 8:00 AM and 8:00 PM, shifts vary. This is a temporary contract expected to last 90 days-6 months with potential for permanent hire.

    Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.

    Click on Apply Now to be considered for this Client Support Representative job in Duluth, MN or you can visit our website to search for other opportunities that are currently available.

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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