Fiserv is a leading global provider of financial services technology. We serve approximately 14,500 clients worldwide which include banks, credit unions, thrifts, investment management firms, leasing and finance companies, retailers, and merchants. We provide account processing systems; electronic payments processing products & services, such as electronic bill payment and presentment services, card-based transaction processing and network services, ACH transaction processing, account to account transfers, and person to person payments; internet and mobile banking systems; and related services including document and payment card production and distribution, check processing and imaging, source capture systems, and lending and risk management products and services.
About the Business:
The Weiland Account Analysis banking solution is a mission critical billing system responsible for generating fee income for financial institutions and the direct-to-corporate Weiland treasury solutions (Bank Relationship Manager, Bank Administrator) are considered critical for Fortune 500 clients. Each system requires dedicated support capable of providing not only technical assistance, but consultative guidance for how to achieve client objectives. As these solutions face increasingly stiff competition in the marketplace, high quality dedicated support can mean the difference in client retention.
About the Role:
Client Support assists clients with day-to-day routine troubleshooting and system function support requests, but also acts as an advisor in how to most efficiently and effectively meet client objectives utilizing Fiserv's Weiland family of solutions both from a technical viewpoint and from a business analysis perspective. You will also assist the business unit by helping Implementations staff with database construction, Development staff with requirements collection and release QA tests, and you will document support requests to share solutions and best practices with team members both in and out of Support.
You will gain experience on best-in-breed solutions offered to financial institutions as well as direct-to-corporate clients. The Weiland product family is well known in both Banking and in Corporate Treasury, and offers a unique perspective for both sides of the Bank-Corporate relationship. You can take pride in servicing a large and growing number of well-respected institutions as part of an industry leader.
Essential Job Responsibilities:
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
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