Client Support Representative, Level 1
Location:
Posted:
November 23, 2016
Reference:
R-10073752
Position Description

Adjustment Specialist

Join Us! Fiserv has been named to FORTUNE® magazine’s 2016 list of World’s Most Admired Companies. This is the third consecutive year the company has been named to the list, which is a definitive benchmark of corporate reputation.

"Our people are the foundation upon which this recognition is based and I'm very proud of their commitment to client excellence. Their dedication to serving our clients each day is what makes Fiserv one of the most admired companies in the world." - Jeffery Yabuki, President and Chief Executive Officer

About our Business:

The Card Services business at Fiserv provides complete debit, credit, prepaid and ATM payment services to financial institutions as well as Accel®, a premier payments network. Our products, services and strategies allow our clients to maximize revenue, increase customer acquisition, improve retention, reduce expense, minimize risk and increase share of wallet.

Position Purpose:

The Adjustment Specialist is the primary point of contact between the client and Fiserv Card Services Team who effectively communicates appropriate dispute resolution processing for all Pinned Networks in efforts to deepen Fiserv product penetration. This position reviews/processes claims in a timely and accurate manner that supports the departments Service Level Agreements while maintaining awareness of all Pinned Networks processing timeframes, regulations, and any processing changes. The Specialist performs data input of adjustment requests using various network and Fiserv applications, balancing and research to resolve issues, with the goal of maintaining loss ratios of less than 1% of annual generated income.

Responsibilities:

  • Completes dispute claims for clients in accordance with network operating regulations and internal service level agreement timeframes.
  • Maintains knowledge of all network software and processing applications. Utilizing network software applications manages clients adjustment requests and completes all daily tasks/responsibilities on a regular basis.
  • Performs research and resolves client and internal inquiries. Provides training on adjustment reports and RAS and SPC systems.
  • Stays abreast of various network regulations and procedures to be a subject matter expert.
  • Maintains availability and responds to incoming client and internal inquiries via telephone and email.
  • Provides status updates on dispute activity as well as daily tasks and issues.

    Qualifications:

  • High school diploma or GED
  • Minimum 1-3 years of experience working in the operations department of a financial institution
  • Familiarity with the Electronic Funds Transfer (EFT) industry
  • Knowledge of ATM Network Operating regulations and adjustment processing preferred.
  • Strong analytical skills
  • Strong customer service and communication (written and verbal) skills a must
  • Good PC skills including MS Office Suite
  • Ability to work both independently and in a team environment

    ·     ●    Good organizational skills with the ability to prioritize, multi-task and work accurately within deadlines in a fast

                 pace, changing environment.

    ·     ●    Ability to work overtime when requested is necessary

Reporting Relationships

Reports To:  Supervisor Client Operations Support Adjustment Dept.



A little about us:

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