Client Support Senior API Specialist
Posted: April 15, 2017
Reference ID: 108222193
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
Visa Inc. is searching for a Senior API Support Specialist within our Visa Developer Client Support team. As a key subject matter expert and team member, you will provide direct support to the onboarding and ongoing success of our clients that connect with us in this new digital platform. You'll leverage your deep understanding of REST APIs and technical know-how to work with the client and internal resources to bring products to market quickly and frictionlessly. Working collaboratively with these stakeholders, you'll lead troubleshooting events and proactively resolve issues.
-Provide direct support to client, providing technical expertise in implementing our APIs into their solution. Quickly understand our client's host system and drive to solutions for integration
-Work with other global client service teams to ensure smooth client onboarding / implementation, and readiness for post go-live support
-Coordinate with Product, Account Management, Technology and others to troubleshoot post go-live support issues
-Continuosly expand your knowledge base with new APIs being added to the platform
-Continually improve the customer experience by delivering faster and lower touch onboarding
-Innovate on new ways to interact with clients and potential clients that drive higher satisfaction and NPS levels
-Focus on identifying and meeting client's needs that result in high impact solutions
-5+ years of experience in operations, client facing, or support roles, preferably within modern technology platforms and payments
-Bachelor Degree required. MBA a plus.
-Experience providing operational support for SaaS API based product is highly desired
-Ideal if you have direct experience building applications through use of API
-Strong cross functional, global collaboration skills with an ability to work across all levels
-Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
-Comfortable operating in a fast paced and complex environment, with an ability to handle numerous projects concurrently.
-Excellent presence and experience in communicating and presenting to clients.
-Ability to articulate complex technical terms or processes into business language
-Fluent in Java, JSON, Web Applications, API design, SDKs, and developer tools
-Working knowledge of payments industry a plus but not required.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.
All your information will be kept confidential according to EEO guidelines.