Client Support Specialist
Posted: February 03, 2017
Reference ID: 1157822107
Adecco has an exciting new opportunity with our client in North Austin. Please apply only if you meet the qualifications below.
Adecco is looking for candidates who possess a desire to stand out from their peers and reflect a strong work ethic. The preferred candidate will be eager to ramp up on their knowledge of the job quickly and to deliver top level results. This is an hourly position setup to work 10am-7pm schedules, Monday through Friday; with no mandatory overtime required. The office is closed on the weekends and during most national holidays.
Selected candidates will be inserted into a support team that currently consist of less than 10 people. The current positions open to be filled is for our core group that receives the most diverse and out of the box style of requests from our customers. Touchpoints for this position come from field engineers, district managers, sales, collections, accounts receivables, and our external customers. Call volume is low (averaging 5-20 calls a day total) and email volume varies (20-100) which is shared by this core team. The day to day job activities vary from very simple tasks to complex, and sometimes never before seen, requests which may require fundamental job knowledge practices to be applied to out of the box scenarios.
There are many tasks which will require extensive follow up and time invested on your own in order to complete them. Individuals whom succeed here are able to retain information & processes quickly and apply them, think for themselves in alignment with management's needs & direction, be accountable for their successes and failures, and are wanting to find themselves in a unique work environment and business.
Eligible candidates should be able show that they:
-Hold themselves in a professional manner
-Reflect a results driven work ethic
-Proficient in MS Office: Excel, Word, Outlook
-Ability to work independently and with minimal supervision
-Goal oriented and success driven
-Adaptive to a custom environment: unique support guidelines by a customer to customer basis.
-Team based player
-Efficient in multitasking
-Looking to make a difference within the business and standout from others
-Able to take standardized processes and to successfully apply them to custom situations within a quick turnaround time.
-Make proper business decisions on their own
-Keep a proper open line of communication with manager on issues being seen
-PO Acceptance experience
-Professional business to business communications experience
Some of the job responsibilities are:
-Proactively work group shared inbox to extract action items / work from.
-Login via telephony software tool to enable inbound 1-800 calls from internal / external customers
-Responsible for showing up to work and being logged in by agreed to scheduled start time
-Facilitate your own time management for breaks within stated guidelines
-Facilitate your own lunch management within agreed to start / end time
-Create Service Request (like logging a ticket) in Oracle Teleservice
-Ordering parts in Oracle Internal Requisition and Order Management
-Do billing that is linked to the parts orders, custom values, and the Service Request.
-Be able to easily adjust to processes that may deviate from the standard practices based on business agreements that have been made.
-Actively follow up and be responsible for proper management of personally owned case load within stated guidelines.
-Work problem tickets and provide resolutions to our logistics warehouse for parts return issues on orders that the team has done.
-Maintain any backlog amongst the team for all back-end work pending to be done for all engineers across the region