Client Technical Support Rep, Staff

Position Description

Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology. With more than 22,000 associates around the world, we’re pushing the boundaries of what’s possible with deep expertise and a commitment to innovation.

At Fiserv, you’ll find a collaborative environment that values teamwork and open-mindedness. Our unique combination of expertise and innovative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We’re helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

As a Client Technical Support Specialist you will provide phone support to clients for specific product lines. This includes system evaluation, quality assurance, documentation review, and assisting with client software installation. 

Essential Job Responsibilities: 

  • Handle client calls and efficiently resolve client issues.
  • Research and problem-solve to determine the resolutions to reported problems.
  • Train clients on the features and operation of Premier software applications enabling them to successfully use the product and achieve their business objectives.
  • Test changes to existing software and assure existing features continue to work as required and changes work as expected.
  • Review documentation and write Client Bulletins to announce fixes.
  • Evaluate a specific application system study to determine all the client workflows, documents.
  • Build and maintain high-level client satisfaction that is measured via the annual survey

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:

Education:

  • 4-year college degree preferred or equivalent work experience may be substituted.

Job Related Experience:

  • At least one year experience in customer service and/or helpdesk environment.
  • Proven troubleshooting abilities and strong PC skills; MS Office applications.
  • Previous experience banking or credit union experience preferred.


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