Client Technical Support Rep, Staff
Sioux Falls , South Dakota
November 23, 2017
Position Description

Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology. With more than 22,000 associates around the world, we’re pushing the boundaries of what’s possible with deep expertise and a commitment to innovation.

At Fiserv, you’ll find a collaborative environment that values teamwork and open-mindedness. Our unique combination of expertise and innovative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We’re helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

About our Business:

Fiserv’s Precision Systems Support team provides service for financial institutions that host their core processor.  The team provides support for virtually all AIX Core processor functions and related activities conducted by community banks. The team provides support for core processor maintenance and troubleshooting activities assistance along with a host of other related duties.

As a Client Technical Support Rep you will provide clients and other internal Fiserv associates with technical support related to core AIX servers and associated peripherals.  Accurate timely work in this job is vital to our clients as it can “make or break” the relationship our clients have with their customers.  Associates who are successful in this position will experience personal satisfaction and fulfillment in their day to day customer interactions.

Essential Job Responsibilities:

  • Independently handle client calls, issues and escalations with minimal supervision.
  • Effectively research and problem-solve to determine resolutions to reported problems.
  • Thoroughly track, organize and document all support related activities.
  • Work with Fiserv clients and other Fiserv associates on the features and operation of AIX core processors, applications and peripherals enabling them to successfully use Fiserv products to achieve their business objectives.
  • Act as a point of escalation for complex problem and related questions.
  • Review related subject matter and documentation and deliver professional and timely client communications regarding problem and project updates.
  • Build valuable relationships with large bank and high priority clients as to maintain a high-level of client satisfaction.
  • Perform system administration duties.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:

  • 4 year college degree preferred but not required.  Equivalent work experience may be substituted.
  • Minimum of 2 plus years of customer service experience required.  Preferably in a banking or within the Financial Services industry.

A little about us:

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