The Clinical Application Specialist position is responsible for training customers (Surgeons and Staff) on the approved utilization of Alcon products to ensure safe and appropriate use for optimal patient outcomes.
Provide technical and clinical training, education and ongoing clinical support to train surgeons and OR staff on the approved use and application of Alcon's Cataract and Refractive Surgical Device Products, including excimer, femtosecond and diagnostic technology. • Provide on-site and/or remote clinical application support to customers by providing scientific, technical information in response to inquiries regarding approved use of Alcon medical devices • Ensure successful implementation of all equipment and software upgrades at clinical sites for all relevant devices • Provide clear and accurate documentation of each site visit to CAS Manager via a standardized reporting mechanism (CRM Tool) within 48 hours of completion of the visit. • Identify and report all adverse events and device deficiencies to Medical Safety per company protocol • Refer inquiries related to unapproved uses of technologies • Address reports of AEs requiring root cause analysis and requests for feedback/input from physicians as requested by CAS Manager in cooperation with Medical Safety, as appropriate • Collaborate as appropriate with Field Service Engineers from Technical Services to support clinical sites for new installations and site support and trouble shooting • Collaborate as appropriate with local equipment managers and sales reps to ensure clinical training is scheduled for new installations and needs for ongoing surgical support • Provide constant feedback to R&D via approved communication plan on clinical performance of products. • Respond to unsolicited requests for information related to Alcon medical devices, per SOPs and Ethics and Compliance Guidelines. • Attend and support Medical Congresses, fellowships, conferences, exhibits, seminars, and wet-labs as requested by CAS management. • Assist with convention demonstrations as deemed appropriate by Management per SOPs.
• Execution of conduct of training in alignment with applicable business strategy per local CAS Management • Ongoing Alcon certification/recertification • Seamless account level coordination/collaboration in compliance with stated corporate guidelines • Customer feedback on quality of assistance. • Timeliness of customer follow-up • Number of customer encounters. • Number of sites trained. • Number of required repeat trainings. EEO Statement The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Minimum requirements Minimum: Bachelor's Degree OR equivalent years of directly related experience OR Certified Ophthalmic Assistant/Technician
Preferred: Post graduate studies
Fluency in English (oral & written) and the local language.
Minimum: 3 years directly related experience
Preferred 3 years clinical experience in Ophthalmic Surgical or clinical setting.
Deep understanding of laser mechanics/engineering and technical elements of the devices.
Thorough understanding of medical device regulations.
Clear understanding of SOPs regarding interactions with Health Care Professionals.
***Prefers someone with tremendous clinical experience- ORA experience
A little about us:
As the global leader in eye care, Alcon develops and manufactures innovative medicines and devices to serve the full life cycle of eye care needs.