Clinical Director - Health Plan Accounts

  • Company: CVS Health
  • Location: Northbrook, Illinois
  • Posted: December 08, 2017
  • Reference ID: 729905BR
Position Summary:
As a Clinical Account Director, you will be responsible for managing the day to day clinical piece of the Sales and Operations effort for CVS Health's growing Health Plan business. You will ensure clinically related training, communications, program updates, maintenance, process and enhancements are delivered. The Clinical Account Director will collaborate cross departmentally with internal partners. You will ensure our field teams obtain the necessary clinical information, clinical communications, program updates and enhancements for CVS Health to effectively meet the clinical needs of our customers and the marketplace.

This position can be located in any CVS Corporate Hub or has the ability to work remotely within the U.S. You must have the ability to travel up to 40% of the time.

The Clinical Account Director will have a strong working knowledge of CVS Health's clinical programs and processes and understand the needs of the clients and marketplace. You will be able to leverage this knowledge into communications, training, updates, and enhancements that the field can use and be successful.

Your demonstrated leadership skills will serve as a role model, coach and mentor. The Clinical Account Director will be responsible for supervising and developing a team of skilled staff. You will be responsible for reviewing employee’s output to measure quality and accuracy of handling client deliverables and issues and to assess individual performance.

You will also interview and hire qualified candidates for the health plan Clinical Advisor staff. The Clinical Account Director will identify and develop talented individuals for future positions within CVS Health.

Other responsibilities include:

Understanding CVS Health's goals and weave this knowledge and direction into the deliverables and message to the field. Facilitating and collaborating with cross-departmentally on workgroups, tasks, and projects that result in net effect of teams delivering programs and services that match the client needs. Exhibit well developed interpersonal skills with an emphasis on effective interaction with various management levels and peer groups. Developing and maintaining a strong working knowledge of marketplace dynamics and trends

Required Qualifications:
*5+ years experience within the PBM industry, having experience with clinical programs and client management.
*3+ years experience in operations, training, market positioning, and communications in a leadership role is desired.
*Having advanced working knowledge of CVS Health clinical programs and business model is necessary. Your strong ability to organize and manage multi-tasks concurrently along with your strong communication skills and good negotiation skills are key to this role.
*Travel may require but is not limited to flights, overnight stays, local travel, travel on short notice and other travel deemed necessary by the Company.

Preferred Qualifications:
* Managed Care experience desirable
* Experience supporting PBM or health plan client

BS Pharmacy or PharmD

Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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