Clinical Unit Leader

  • Company: MetLife
  • Location: Oriskany, New York
  • Posted: January 17, 2017
  • Reference ID: 38762-en_US

Job Location: Oriskany, NY Alternate Job Location:



Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will direct, plans, organizes, and controls all activities of the Clinical/Quality Assurance department to ensure its effective, efficient and profitable operation within the disability income insurance organization. Manages all aspects of customer service, acts as change agent and an advocate for team building.

  • Provides support to associates and balances workloads.
  • Manages and communicates improvement efforts to successfully lead team members to meet business objectives.
  • Monitor associates' performance and provides frequent feedback. Reviews and addresses second level rebuttals to conclusion.
  • Participates in presentations to customers.
  • Participates in quarterly trends meeting with claim management.
  • Participates in clinical/claim team meetings when necessary.
  • Embraces and promotes change initiatives. Maintains excellent relationships with customers and represents quality management's operations and goals in a positive manner.


  • 5+ years of related work experience
  • RN license or CRC certification preferred
  • Disability experience preferred
  • Strong written and verbal communication skills
  • High School Diploma required
  • Bachelor's degree preferred






Global Technology and Operations





MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 38762 

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