Closing Customer Service Specialist
Location: Cincinnati, Ohio
Posted: January 01, 2017
Reference ID: 1287251724
Pay: $15 an hour
Schedule: Mon-Fri, 8:00am - 5:00pm Regular Shift (hours of operation are 8:00am - 8:00pm)
**Candidates must have the flexibility to work the schedule below:
• Every month from the 1st through 14th, each contractor will work 2 to 4 days from 10:00am-7:00pm
• Every month from the 15th through the last day of the month, each contractor will work 2 to 4 days from 11:00am-8:00pm
• Schedules are given to the workers a month in advance, so they know what days they will be on the extended schedule.
• There is unlimited overtime available after training is complete
GENERAL FUNCTION: Performs a wide range of escalated duties related to customer service within the mortgage closing department. Responsible for assisting internal and external customers with loans that are in closing and require immediate assistance. Handles complex telephone calls and emails and makes every effort to answer the customer's question/solve the problem. Responsible for ensuring that the closing department maintains a high level of positive customer experience.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank¿s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
*Two to Four year's previous Closing/Processing experience required.
*Extensive knowledge of real estate documentation requirements and the closing process.
*Extensive knowledge of Conventional, FHA, VA, Bond, Construction, 203K, Land Trust and Living Trust loan Closings or a strong mix of listed loan types.
*Excellent written and verbal communication skills.
*Strong PC skills (MS Office) required
*Must have experience with Mortgage origination systems, platforms tools and
*Demonstrated organizational skills.
*Demonstrated teamwork and customer service skills.
*Demonstrated leadership skills.
Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.
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Adecco is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled