Cloud Continuous Improvement Lead

  • Company: Kronos
  • Location: Lowell, Massachusetts
  • Posted: November 12, 2017
  • Reference ID: 201701313

The Cloud Continuous Improvement Lead is responsible for facilitating continuous improvement of business processes by deploying a variety of tools, processes and concepts that improve the customer experience, employee satisfaction and engagement across all of Cloud Service Delivery. The CI lead will work cross-functionally to drive day to day process improvements within the business as well as lead critical strategic transformation efforts focused on the departments most urgent needs.
  • Work with cloud leadership to develop a process improvement roadmap for execution and establish continuous improvement priorities
  • Identify major issues and actionable opportunities, propose solutions, and quantify potential bottom-line financial impact if applicable
  • Serve as a dedicated resource working directly with leaders and staff to support process improvement
  • Act as a change agent/coach to instill and sustain changes
  • Build positive relationships and credibility within the cloud teams as well as cross functionally to drive further collaboration
  • Implement processes improvement efforts across all existing Kronos cloud business but also focus on efforts to ensure that new business lines are effectively and efficiently on-boarded into cloud service delivery.

  • Project/Program management experience
  • Change Management/Process Improvement background
  • Experience working with and influencing key stakeholders
  • Strong communication skills both oral & written
  • Understanding of change management challenges related to process improvement
  • Builds relationships at all levels of the organization
  • Advanced skills in PowerPoint, Excel, SharePoint, Salesforce and other business software
  • Ability to translate challenges into solutions

    Corporate overview

    You're empowered when you're a Kronite.

    Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance - to live inspired. In fact, it's expected! You'll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you're a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.

    Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos' industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations - including half of the Fortune 1000 - and more than 40 million people in over 100 countries use Kronos every day.

    EEO Statement
    Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

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