This position has a North America Business Unit focus and will be responsible for managing the customer relationship for a segment of the top 125 CCR customers. The Collection Specialist will have a direct relationship with the customer at the most senior levels of their organization. This role will also have a direct relationship with the most senior level of management for sales, finance, pricing and funding. This position will manage a portfolio of 80-150 million dollars (monthly) and be responsible for all aspects of coordinating the financial relationship with the customer. This position will be responsible for oversight of the dunning process for the CCR portfolio. Dunning is defined as all elements of the automated collection process for delinquent accounts. The Collection Specialist will be responsible for sustaining a strong partnership with external customers, outside service providers and key partners (Business Units, Finance, Audit, and Sales). This position will be responsible for analyzing, developing and executing the appropriate strategies in the management of an assigned customer group. This position will be responsible for analyzing data to identify customer trends, developing process or procedure to mitigate risk, defining and implementing the appropriate strategy to achieve performance metrics, and providing oversight for BPO performance.
Manage the customer relationship (external/Internal) through sustaining a strong partnership with external customers, outside service providers and key partners (Business Units, Finance, Audit, and Sales). Directly responsible for the relationship management of customer base of $80 million - $150 million per month. This customer base represents a portion of the top 125 customers for CCR.
Manage the dunning process through sustaining a strong partnership with external customers, outside service providers and key partners (Business Units, Finance, Audit, and Sales). Directly responsible for managing the customer relationship for the dunning account segment. This encompasses over 70,000 customers and $3 million dollars per month.
Direct contact with our customers at the Buyer, CFO, CEO and Corporate Controller level as needed in the management of the account. Direct responsibility for the finance relationship with the Sales force for both CCR and CCNA. Recommends and coordinates proactive activities with Sales, BPO provider and departments as appropriate. Manage the exception and escalation process from both customers and sales for accounts in the dunning segment.
A credit check is required for this position in Finance.Coca-Cola Refreshments is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.