Adecco Group, a world leader with the recruitment of office professionals is currently recruiting for Collections Representatives in Newark, DE 19711 with our client, a leader in the financial/banking industry!!
Job Title: Collections Representative
Pay Rate: $17.00 per hour
Training Hours: Monday - Friday, 8am to 5pm (for the first 5 weeks)
Shift Hours: Monday - Friday, 1pm to 10pm plus up to 2 rotating Saturday shifts per month (when you work a Saturday, you will get a day off during the week)
Job Description: The Collections Representative will handle inbound and outbound calls in a call center environment. Will handle working all stages of delinquency and requires more complex calls of a non-routine nature. Primary responsibilities are collections, customer service, submitting extension requests and other loss mitigation and recovery activities. The Collections Rep will contact delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan and/or credit card accounts. Will work with customer to schedule repayment of balance or settlements and will be required to resolve routine billing inquiries and negotiate payment arrangements.Understands and educates customers on account terms and alternate payment programs and methods.
Requirements & Qualifications:
Must take a Customer Service/Call Center assessment and score 80% or higher
Previous collections or call center experience
Strong negotiating skills
Must be customer focused with excellent communication skills
Must be comfortable discussing personal and financial difficulties with an understanding demeanor
Strong computer skills
Must have the ability to stay focused and detail oriented in a fast paced, ever changing environment
How to Apply:
To be considered for this position, you must use the "apply now" button to submit your resume. Or email firstname.lastname@example.org directly for further consideration.
Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above; however your resume must be received via the "apply now" button included within to be considered.
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled