Collections Analyst
, Illinois
December 04, 2017
  • Drive results by collecting and/or resolving past due balances to achieve or exceed business goals.
  • Maintain accurate customer notes to be used for monitoring customer accounts and ensuring due diligence.
  • Review contract prior to follow up to ensure resolution approach is consistent and compliant to the contract.
  • Raise issues pertaining to customer slowing payment trends or changes in performance that may indicate extended risk.
  • Maintain patient focus by analyzing and releasing urgent orders.
  • Support internal and external audits.
  • Participate in initiatives that drive operational excellence.
  • Understand cross-functional consequences of entries to ensure no impact to business results.
  • Drive improvement opportunities through participation in cross-functional learning.
Demonstrated strengths in oral and written communication, collaboration, organization, and problem solving skills. Shows a desire to continue learning. Works well in a team environment and has the ability to adapt to change associated with business fluctuations and additional workload.

Education and/or Experience:

High school diploma required, college degree preferred.
Five years of credit/collection experience preferred.

A little about us:
At Shire, we help people with rare diseases and specialized conditions live their lives to the fullest.

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