Collections Representative
Location:
Phoenix , Arizona
Posted:
January 09, 2017
Reference:
1752408406
Adecco Group has an immediate opening for a position as a Collections Representative for a customer located in Phoenix, AZ 85034!!

JOB SUMMARY:
The Collections Representative will work in collections and recovery operations. This will be an inbound and outbound, call center environment. All stages of delinquency will be covered in this role.

ESSENTIAL FUNCTIONS:

Receives incoming calls and assists customers with routine and non-routine collections
Will determine reason for delinquency on active accounts
Assist customers with full balance repayment plans or settlements
Calls will be handled on an auto-dialer system
Negotiate payments to cure and resolve delinquencies
Will be responsible for educating customers on account terms and alternate payment programs and methods
Update and maintain customer accounts and notes utilizing a computer data entry program
Must adhere to industry compliance guidelines

QUALIFICATIONS:

Must have excellent communication skills with the ability to negotiate
Previous customer service, collections or call center experience preferred, not required
Candidates with a college degree preferred, not required
Must be organized and detail oriented
Driven and results oriented candidates are highly desired
To be considered you should be able to multi-task in a fast paced environment

SHIFT HOURS: Monday - Friday, 12:00pm to 9:00pm
Saturday hours will be required once per month, Saturday hours are 6:00am to 3:00 pm


TRAINING HOURS: Monday - Friday, 8:00am to 5:00pm

HOW TO APPLY:
Candidates interested in this Collections Representative role should apply IMMEDIATELY. DO NOT DELAY. Please click on the "Apply Now" button to fill out your application. If you have any questions, please contact Tera Stahlhut by email at tera.stahlhut@adeccona.com.

Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above; however your resume must be received via the "apply now" button included within to be considered.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.
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