Note: 2 years experience required. Under minimal supervision, performs collection calls to delinquent customers to obtain payment commitments in accordance with departmental, investor, and legal guidelines. Reviews, negotiates, and recommends actions for proposed foreclosure or repossession alternatives. Monitors delinquencies, foreclosures, and bankruptcies to ensure compliance with guidelines. Identifies, evaluates, and resolves reasons for delinquency. Conducts research, evaluates data from multiple sources, and makes strategic actionable decisions. Utilizing multiple computer applications, accurately records all collection efforts and information gathered from customers and other sources. Reviews daily reports to identify job performance and tasks and ensures completion of all projects and tasks assigned. Requires high school diploma or equivalent with 4 to 5 years experience in customer service or collections. Requires detailed knowledge of collection processes and procedures. Requires the ability to communicate effectively in both oral and written form and the ability to effectively negotiate. Requires attention to detail and the ability to perform advanced computer and data entry skills and mathematical and analytical skills. -Must have at least a High School diploma or GED -YOU MUST have a minimum of 2 years of COLLECTIONS EXPERIENCE -Ability to work in a fast-paced call center environment -Experience using account management software and an automated Dialer system -Available to work 2 late nights (weekly) and 2 Saturday's (monthly) when scheduled -Great communication, negotiation, and listening skills -Minimum typing speed of 35 wpm with the ability to talk and type. -Project a positive image over the phone while utilizing negotiation skills to balance the needs of the customer and the business -Exemplify good work ethic in regards to punctuality, attendance, and compliance Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment. Click on Apply Now to be considered for this Collections Call Center position in Cincinnati, OH or any related opportunities with Adecco. Adecco is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Opportunity Employer Minorities/Women/Veterans/Disabled If interested, please e-mail Sheena at firstname.lastname@example.org
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