Card Member Assistance
Phoenix , Arizona
October 23, 2017
Discover Financial has a unique opportunity available for career minded people that love to problem solve and have a passion for providing the best customer service!
As an associate with our Card Member Assistance team, you will enjoy an upbeat, fun and social environment; all while working hard when engaging on phone calls with our valued Discover Card members. * Do you genuinely love to help people and want to further develop your problem solving skills? * Are you competitive and always striving for top-level performance? * Are you someone who likes to learn and focus on growth/development in a goal oriented environment? * Are you looking to join a stable top rated company that provides genuine potential for long term career-pathing? As a rep in our Card Member Assistance Dept., you will work in a positive, supportive, fast paced call center environment! This position is designed to be an entry-level collections role, where you will contact customers that have fallen past due in making payments to their account. You will attempt to contact customers in an outbound calling environment. You will also be responsible for leaving professional and urgent messages in an attempt to get the customer to call us back. Upon reaching a customer, you will connect the customer to an experienced negotiator. These are not aggressive collections roles! We care deeply about our customers and come from a place of providing support and finding solutions. Once you master this role, our awesome agents then have the opportunity to promote to the next step in our Card Member Assistance team. That would be to an Early Stage Collections Account Manager where you will work with customers that have fallen past due in making payments to bring their account up to date. The positions are eligible for monthly performance based incentive!! Discover fosters a culture that encourages you to think long term, with a real emphasis on growth/development, career pathing and internal advancement opportunities.

For our FT Employees, Benefits are available DAY ONE of your employment:
-Medical/Dental/Vision/Life Insurance
-Paid Time Earned (20 days PTO + Holidays)
-Full Cafeteria
-Access to fitness center
-Opportunities to volunteer in the community
-Development Groups and Trainings
-A GREAT culture **AVAILABLE SHIFTS: Open shifts range from 4:45am-2:15pm or 10:30am-8:00pm** (Weekend & Holiday Shifts required as needed) $13.00/Hour to start (FT- 40 hours per week) **NO Prior Collection Exp Required**
-Must have a minimum of 3 months of customer service experience (Call center, Retail, Hospitality, Financial Services) -Excellent written and verbal communication, analytical and problem solving skills -Ability to negotiate and persuade customers through communication -Ability to multitask, work in a fast paced environment -Demonstrate the ability to meet and exceed goals in a deadline driven atmosphere -Proficient knowledge of Internet technologies and ability to move through various systems and databases to research customer inquiries -Proven organizational skills -Proven problem solving and decision making -Flexible and adaptable to business needs
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

A little about us:
Discover is one of the most recognized brands in U.S. financial services. We’re a direct banking and payment services company built on a legacy of innovation and customer service.

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