Collections Specialist

Accountemps is in need of an ambitious and articulate Collections Specialist to assume a role with an organization in the Wholesale Distribution industry. Based in the Cleveland, Ohio region, this long term temporary-to-fulltime role is a great opportunity for a Collections Specialist. If you are determined to succeed and are looking for a new opportunity, contact us today!

Your responsibilities in this role

- Act as mediator in maintaining quality customer service and a positive company image by resolving customer account inquiries

- Ensure payments are processed

- Manage all billing and reporting activities in line with deadlines

- Manage inbound and outbound collections calls and correspondence

- Maintain and update customer files to sustain data integrity

- Abide by all Federal Fair Credit Reporting Act rules and regulations

- Locate delinquent customer accounts through various means, e.g. skip-tracing, phone contact, written correspondence, and make arrangements for payment

- Document all customer payments to the right reports

- Process bankruptcy filings correctly when received

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