Adecco Group, a world leader with the recruitment of office professionals is currently recruiting for Customer Service/Collections Representative in Newark, DE with our client, a leader in the financial/banking industry.
Job Title: Collections Representative
Pay Rate: $17.00
Hours: 2nd Shift: Monday thru Friday 1PM to 10PM with rotating Saturday's (will have one day off during the week when you are required to work Saturday) Typically will work 2 Saturday's per month
The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes.
This role can work in any stage of delinquency and frequently requires guidance on non-routine situations.
Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities.
Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts.
In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements.
Works an established list of accounts on an automated collections system and/or auto-dialer.
This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts.
Understands and educates customers on account terms and alternate payment programs and methods.
Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.
Must take a Customer Service/Call Center assessment and score 80% or higher
Excellent communication skills
Customer Service focus
Ability to understand and discuss personal and financial difficulties
Ability to recommend and negotiate payment arrangements
Demonstrated ability to work in a fast paced environment
Strong computer skills
Desired Skills: Previous collections experience, Previous customer service experience, Strong negotiation skills
How to Apply:
To be considered for this position, you must use the "apply now" button to submit your resume. Or email firstname.lastname@example.org directly for further consideration.
Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above; however your resume must be received via the "apply now" button included within to be considered.
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled