Adecco Group has a current job opportunity for a Collections Specialist in Phoenix, AZ.
1 year contract
Pay rate : $19/h
Work Schedule: 2nd Shift; Monday - Friday; 1:00 PM - 10:00 PM with rotating Saturdays and one day off during week when working Saturday (Saturday rotations occur every 2nd or 3rd Saturday; mostly so 2 Saturdays per month are worked) Sat shift is 8-5
Training: Will participate in current training program 3 weeks classroom, Monday - Friday; 8:00 AM - 5:00 PM OJT will be regular shift schedule
The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.
Collector Required Skills:
Excellent communication skills
Customer Service focus
Ability to understand and discuss personal and financial difficulties
Ability to recommend and negotiate payment arrangements
Demonstrated ability to work in a fast paced environment
Strong computer skills
Collector Desired Skills:
Previous collections experience
Previous customer service experience
Strong negotiation skills
How to Apply:
To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position please contact Jenifer Robinson at email@example.com.
Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume.
The Adecco Group is a Fortune Global 500 company and the global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.
We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions.
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