Adecco Group has an immediate opening for a position as a Collections Specialist for a customer located in Pittsburgh, PA 15221!! JOB SUMMARY: The Collections Specialist will work in a call center environment handling inbound and outbound calls with the purpose of recovering outstanding debt. ESSENTIAL FUNCTIONS: Work in all stages of delinquency on routine and non-routine situations Responsible for collections, customer service, submitting extension requests and other loss mitigation and recovery activities Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts Work with customer to establish full balance repayment plans or settlements Works an established list of accounts on an automated collections system and/or auto-dialer Resolves routine billing inquiries and negotiates payment arrangements to cure delinquent accounts Understands and educates customers on account terms and alternate payment programs and methods Navigates a computerized data entry system and other relevant applications while staying within regulatory and compliance guidelines QUALIFICATIONS: Minimum of 2 years experience in customer service/call center environment College degree preferred Strong communication skills with the ability to negotiate effectively Must have experience in resolving customer issues Must be organized with the ability to multi-task in a fast paced environment Self-motivated and results-oriented HOURS: Training: Monday - Friday, 8:00 am to 5:00 pm, for 5 weeks Shift Hours: Monday - Friday, 1:00 pm to 10:00 pm HOW TO APPLY: Candidates interested in this Collections Specialist role should apply IMMEDIATELY. DO NOT DELAY. Please click on the "Apply Now" button to fill out your application. If you have any questions, please contact Tera Stahlhut by email at firstname.lastname@example.org. Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above; however your resume must be received via the "apply now" button included within to be considered. The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Equal Opportunity Employer Minorities/Women/Veterans/Disabled Pre-Screening/Assessment Requirements: * Customer Service Assessment - Minimum 80% * Typing Assessment * Behavioral Interview * Role Play *** - debtor (recruiter) and collector (candidate) exercise to measure ability to gain commitment or promise to pay, overcoming objections from the debtor and how do they handle an irate customer. Tier Pricing: Tier I requires 2 - 4 years Collections exp Pay:$20.00 Bill: $27.00 Tier II requires 1 - 2 yrs Collections exp Pay:$17.50 Bill: $23.62 Tier III requires no Collections with 2 years customer service Pay:$16.00 Bill:$21.60
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