Collector 2 Credit Cards

  • Company: Wells Fargo
  • Location: Salt Lake City, Utah
  • Posted: September 08, 2017
  • Reference ID: 5354640-1
Job Description

Our foundation for success can be summarized in three beliefs:
Our product is service.
Our value added is financial advice and guidance.
Our competitive advantage is our people. It all begins with outstanding talent.

In Payments, Virtual Solutions and Innovation (PVSI), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The PVSI team includes Consumer Credit Card, Retail Services, Consumer Deposits, Treasury Management, Merchant Services, Wells Fargo Virtual Channels, and Innovation including the professional services teams that partner with these businesses and other key partners.Our Consumer Credit Solutions (CCS) Collections and Servicing team works with past-due customers to offer solutions for bringing credit card, student loan, personal line and loan, direct auto, retail services and deposit accounts up-to-date. The group also provides customer service for student loan and retail services accounts and works with customers to resolve disputed charges on credit card accounts.

Start a rewarding career with Wells Fargo today! This is NOT a typical collections position. Your primary role will be to help your customers find solutions to repay their debt and assist with finding financial stability through debt resolution. Imagine a fast-paced environment where you will have the opportunity to provide outstanding service and make a difference in the lives of our customers! In this position, you will be responsible for taking inbound, and placing outbound, calls and must be able to sit for extended periods of time wearing a telephone headset.


• Progressive Career Path: Collector 1, Collector 2, Collector 3, Collections Specialist, Team Lead, Supervisor, and Manager! Collectors have also moved on to risk, quality assurance, implementation, loan administration, etc.
• Monthly incentive - Earn additional compensation through our monthly incentive program!
• 401k – 6% company match!
• PTO - New team members 18 days paid time off PLUS 8 paid Holidays!
• SHARE Team Member Referral Program –Refer an external candidate that turns in to a full-time team member (30 or more hours) and receive a $1000 referral bonus!!
• Tuition Reimbursement Opportunity!
• Medical, Dental, Vision
• Free Parking, Cell Phone Discounts

Paid Training Starts: 10/09/2017
Training Schedule:8:00 a.m. to 4:30 p.m. M - F for 8 weeks for training

Schedule after training is: Monday – Saturday with Sunday and either Tuesday or Wednesday off. Schedules are selected based on business needs and are subject to change based on business needs. The call center is open from 7:00 to 9:00 p.m. Monday - Friday and 7:00 a.m. to 3:30 p.m. Saturday and Sunday.


Once your application is received, Wells Fargo will make initial contact with you via e-mail. Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile. If your contact information has changed, please update prior to applying to this position.

Required Qualifications

  • 1+ year of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment

Desired Qualifications

  • Basic Microsoft Office skills
  • Good verbal, written, and interpersonal communication skills
  • Solid negotiation skills
  • Experience managing complaints and objections effectively and professionally
  • Ability to manage to production goals, deadlines, and various metrics
  • Ability to work effectively in a team environment
  • 1+ year of collections experience

Job Expectations

  • Must be able to attend full duration of required training period
  • Ability to work weekends and holidays as needed or scheduled

Street Address

UT-Salt Lake City: 5201 Amelia Earhart Dr - Salt Lake City, UT


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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