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Collector II
Indianapolis , Indiana
February 13, 2017
Job Description:

For meeting and/or exceeding monthly collection goals on the Accounts Receivable portfolio for customers. Responsible for taking inbound and making outbound calls. Contact customers whose accounts have been placed for collection to negotiate acceptable recovery procedures based on current strategies and regular training. Initiates requests for correspondence as appropriate, updates customer account records in comprehensive computer system with automated support functions. Discuss problem accounts with supervisor and recommend appropriate action to resolve. Ability to advance in the organization is based upon clear written individual goals and collection achievements.

Primary Job Responsibilities:

• Proven ability to decrease complex portfolio by minimum of 35-40% monthly
• Manages assigned portfolio of delinquent accounts through relationship building and the ability to innovatively problem solve collection activities, billing disputes, and payment options. Manage account resolution to resolve debts in the manner most beneficial to customer and company needs. This is done by initiating and/or receiving collection calls using multiple communication methods (oral and written.)
• Responsible for investigation, analysis, escalation and resolution of accounts receivable issues to ensure timely payment and maximize company cash flow
• Record status of collection efforts into appropriate systems relating to any pertinent collection activity or customer contact
• Review monthly invoices prepared by billing department for accuracy and troubleshoot billing issues/discrepancies tax issues, misapplied payments, etc.
• Perform various administrative functions for assigned accounts, such as recording address changes, processing Discos', refund requests, etc.
• Uses several Tyco systems to perform collections, customer service, and reporting accurately
• Other duties as assigned


Intermediate - advanced computer knowledge (Microsoft Excel, Word, GetPaid, Carms, CBS, Admin, and Compass, Access)
Ability to draft professional written communications
Excellent oral and written communication skills
Strong customer service aptitude/customer retention skills and organizational skills
Ability to be self-directed toward achievement of goals
Ability to multi-task and work independently
Strong attention to detail

Job Qualifications:
High school diploma or Associates Degree preferred (or equivalent years of successful work experience in collections environment.)

3 years accounting and collections experience
3 years of customer service experience
Previous commercial collection experience
Progressive related experience with commercial collections in a B2B environment
Superior skills on handling and resolving complex issues
Proven ability to decrease complex portfolio by 35-40% in short time frame
Results driven and takes initiative
Extensive research and skip tracing skills
Excellent written and verbal communication skills
Strong analytical skills and attention to detail
Demonstrated Project Management experience with strong attention to detail
Flexibility to adapt and able to manage multiple assignments while working independently
Strong interpersonal skills and ability to work across multiple business functions
Ability to get your "hands dirty", has a strong work ethic, and excels in a fast-paced environment

A little about us:
Johnson Controls is a global diversified technology and industrial leader serving customers in more than 150 countries.

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