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Collector III
Indianapolis , Indiana
February 24, 2017
Job Description:
Summary: Responsible for meeting and/or exceeding monthly collection goals on the of Accounts Receivable portfolio for customers with an average portfolio of $2.5M - $3M by contacting customers whose accounts have been placed for collection to negotiate acceptable recovery procedures based on current strategies and regular training. Initiates requests for correspondence as appropriate, and updates customer account records in comprehensive computer system with automated support functions. Discuss problem accounts with supervisor and recommend appropriate action to resolve. Ability to advance in the organization is based upon clear written individual goals and collection achievements.

Primary Job Responsibilities:

  • Proven ability to decrease complex portfolio by 35-40% monthly
  • Manages assigned portfolio of delinquent accounts through relationship building and the ability to innovatively problem solve collection activities, billing disputes, and payment options. Manage account resolution to resolve debts in the manner most beneficial to customer and company needs. This is done by initiating and/or receiving collection calls using multiple communication methods (oral and written.)
  • Handles complex account reconciliation and balancing concerns by researching account inquiries
  • Responsible for investigation, analysis, escalation and resolution of accounts receivable issues to ensure timely payment and maximize company cash flow
  • Works closely with Commercial Account Managers regarding collection results/problems and assisting with price reductions and conversions. Participates in conference calls with sales team, customers and management
  • Record status of collection efforts into appropriate systems relating to any pertinent collection activity or customer contact
  • Review monthly invoices prepared by billing department for accuracy and troubleshoot billing issues/discrepancies tax issues, misapplied payments, etc.
  • Perform various administrative functions for assigned accounts, such as recording address changes, processing Discos', refund requests, etc.
  • Uses several Tyco systems to perform collections, customer service, and reporting accurately
  • Other duties as assigned

Job Qualifications:
Associates Degree (preferred) and/or equivalent years of successful work experience in collections environment.

Minimum of 5 years accounting and collections experience
Minimum of 5 years of customer service experience
Previous commercial collection experience required
Previous experience with reconciling complex accounts with multiple locations
Progressive related experience with commercial collections in a B2B environment
Results driven and takes initiative
Superior skills on handling and resolving complex issues
Proven ability to decrease complex portfolio by 35-40% monthly
Extensive research and skip tracing skills
Excellent written and verbal communication skills
Strong analytical skills and attention to detail
Demonstrated Project Management experience with strong attention to detail
Flexibility to adapt and able to manage multiple assignments while working independently
Strong interpersonal skills and ability to work across multiple business functions
Ability to get your "hands dirty", has a strong work ethic, and excels in a fast-paced environment

Intermediate - advanced computer knowledge (Microsoft Excel, Word, GetPaid, Carms, CBS, Admin, and Compass, Access)
Ability to draft professional written communications
Excellent oral and written communication skills
Strong customer service aptitude/customer retention skills and organizational skills
Ability to be self-directed toward achievement of goals
Ability to multi-task and work independently
Strong attention to detail
Knowledge of principles and processes for providing customer and personal services. This includes meeting quality standards for services and evaluation of customer satisfaction
The ability to add, subtract, multiply, or divide quickly and correctly
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Developing constructive and cooperative working relationships with others, and maintaining them over time
Job requires being reliable in fulfilling obligations within a work environment with limited flexibility
Proven ability to take initiative and work independently while remaining a good team player

A little about us:
Johnson Controls is a global diversified technology and industrial leader serving customers in more than 150 countries.

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