Commercial Account Manager
College Station , Texas
October 20, 2017
Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers - and our people.

The Company offers Suddenlink - branded digital cable television, high - speed Internet and voice services to residential and business customers across the western, midwestern and southern states. Additionally, for its business customers, Suddenlink provides targeted television and online advertising services.

Job Summary
Under direct supervision, increases penetration and decreases churn of existing client base while generating new monthly recurring revenue and maintaining existing customer sales from specific products and/or markets.

    • Provides quality internal and external customer service surrounding the Company values
    • Negotiates upsell opportunities to existing customer base through new pricing, products and service packages
    • Continually works on existing customer base to renew contracts and guarantee revenue over a term while reducing churn
    • Performs sales and customer support tasks to ensure customer satisfaction in the existing base
    • Negotiates and prepares complete and accurate documentation for Commercial Service Agreements based on established strategic, financial, legal and operational criteria.
    • Develops relationships with existing customers and prospects by contacting customers at least once a quarter, maintaining customer information in Suddenlink's CRM system.
    • Understands the needs of the local business owners and provides solutions to meet those needs
    • Performs ROI assessment for profitability and submits for approval
    • Works with Sales Engineer, Operations, Construction and IP Engineering to determine appropriate solutions for commercial customer opportunities
    • Ensures product pricing reflects pricing structures set at the corporate level
    • Meets or exceeds corporate/regional sales goals
    • Responsible for developing and maintaining strategic sales plans
    • Develops knowledge of Customer Premises Equipment (CPE), networking, consultation, negotiation, and sales skills through completion of required/recommended training programs
    • Other duties as required by management

Essential Functions
  • Ability to communicate in person, by telephone, or in writing
  • Ability to sort and distribute materials
  • Ability to use reasoning to problem-solve and troubleshoot
  • Ability to use a calculator, PC, CRT, keyboard and other standard office machines
  • Ability to work in a climate controlled, air processed environment
  • Ability to give public presentations
  • Must able to travel to customer locations within the system

Qualifications / Requirements
  • One year tele-sales or related experience
  • High school diploma or equivalent required;
  • Ability to sell based on a cost-benefit analysis
  • Strong technical aptitude
  • Strong professional verbal and written communication skills
  • Ability to multi-task, prioritize and organize effectively
  • Proficiency in using a Windows-based computer
  • Strong negotiation, problem solving and analytical skills
  • Exemplary people and relationship management skills
  • Ability to analyze accurately with attention to detail
  • Ability to work independently and with others

Preferred Experience
  • Consultative selling experience preferred
  • 1+ years of experience in telephony, data, and video systems sales preferred
  • Associate's degree preferred

Working Conditions
  • Office environment

A little about us:
Altice USA is one of the largest broadband communications and video services providers in the United States.

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