Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.
For additional information, please visit www.johnsoncontrols.com or follow us @johnsoncontrols on Twitter.
Handle a variety of duties and responsibilities including coordination of installations.
Duties and Responsibilities:
Coordinate schedules for installers technicians
Confirm appointments by calling the customers
Order equipment to ensure availability for installations
Process job closeouts
Provide all paperwork for jobs from Compass and get all packets/ files ready.
Provide welcome call to Customer within 48 hours of job being received
Schedule welcome calls and pre-installation calls
Advise sales rep via IBT email of the start date - if the date changes IBT email to rep providing update
Daily updates to IBT and Labor Scheduler.
Update IBT when job is "touched" (calls, orders, follow-up, etc)
Moved jobs daily into the labor scheduler.
Scan jobs to DM ( Compass) upon completion
Closeout National Account Jobs and process any jobs for cancellation
Communicate with National Account Coordinators regarding site Readiness, scheduling etc.
Contact Sales reps to get additional information as required
Contact Data team when confirmation number is required for non-monitored accounts
Additional administrative duties as assigned
High School Degree or equivalent
Minimum 2 years related experience
We offer a highly competitive compensation and benefits plan including medical, dental, prescription coverage, flexible spending accounts, paid life insurance, matching 401(k), ongoing training, tuition reimbursement and more. And because we're part of Johnson Controls, we can prepare you for a career on a global scale. Johnson Controls is an EEO/AA/Female/Minority/Veteran/Disability Employer.
A little about us:
Johnson Controls is a global diversified technology and industrial leader serving customers in more than 150 countries.