Complex Business Service Officer
Location:
Posted:
November 16, 2016
Reference:
3079894
POSITION SUMMARY:

The Complex Business Service Officer will work closely with the Complex Manager to supervise all service and business across the complex. This includes the management of the Business Service Managers within the Complex. In conjunction with the Complex Manager and Business Service Managers, the Complex Business Service Officer is accountable for maintaining a strong business and service culture. The role is responsible for all business and service communication and training for all complex employees. Additionally, they will partner with the Senior Complex Risk Officers in ensuring compliance standards are met. The Complex Business Service Officer keeps the Complex Manager and Regional Business Service Officer informed of significant matters and must determine when escalation is necessary. The Complex Business Service Officer will have dual reporting to the Complex Manager and Regional Business Service Officer.

DUTIES and RESPONSIBILITIES:

• Primarily responsible for the overall service and business functions within the complex establishing a standard of consistency, quality, and compliance with Firm policies and procedures
• Accountable for complex expense management with a focus on enhancing profitability
• Responsible for supervision of Business Service Managers including managing their training and development
• Act as a mentor to support staff and promote training, firm initiatives and a product focus among the group
• Review and oversee the complex procedure for onboarding new hires
• Participate in the preparation and onboarding of newly recruited Financial Advisors and their support staff
• Maintain strong relationships with key revenue partners including the Complex Business Development Manager, Private Bankers, and other revenue impacting departments
• Facilitate and oversee resolution of business and service related issues across the complex
• Act as liaison between the complex and various departments within the Firm as necessary
• Conduct meetings to communicate policies and procedures; share best practices and promote teamwork within the complex
• Partner with Human Resources on any employee related issues requiring escalation
• Oversee various projects throughout the complex such as real estate and employee transfers
• Identify and assist in managing service risk within the complex and recommend changes to policy and procedural guidelines as appropriate
• Administer other duties as delegated by the Complex Manager or Regional Business Service Officer
• Ensure compliance with Firm policies and procedures from a business and service perspective/ including labor and wage laws FMLA, STD, LTD, OSHA

Qualifications
Education and/or Experience
• Bachelor's degree required or equivalent education or experience
• Previous industry experience
• Active Series 7, 8 (or 9 and 10), and 63, 65 (or 66)
• Other licenses as required for role or by management

Knowledge/Skills
• Effective written and verbal communication skills
• Ability to prioritize and resolve complex problems and escalate as necessary
• Ability to identify issues and trends in order to anticipate change and provide recommended comprehensive solutions and remedies
• Evidence of strong leadership capabilities or previous supervisory experience
• Exceptional organizational and conflict resolution skills
• Ability to manage relationships, motivate and lead groups of people at various levels throughout the Complex

Reports to:
Dual reporting line into Complex Manager and Regional Business Service Officer

Direct reports:
Business Service Managers and Support Staff

Morgan Stanley
EOE committed to diversifying its workforce.
M/F/D/V.
A little about us:
Since its founding in 1935, Morgan Stanley and its people have helped redefine the meaning of financial services.

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