Consultant, Frontline Leadership Develop
Location: Charleston, South Carolina
Posted: November 11, 2016
Reference ID: 75179BR
As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.This position is located in Charleston, SC; relocation is not offered at this time
As a Frontline Leadership Development Consultant, you will be responsible for developing Customer Care people managers, Sr. Representative, Trainer, Training Assistants, Support Team Leaders, and Professional Individual Contributors.Minimum
3+ years of Call Center Operations Management experience
5+ years of program delivery/facilitation skills experienced in the delivery of leadership and skill building workshops
Strong consulting and coaching background
Thorough understanding of Adult Learning Principles
Talent for conducting effective and engaging presentations in a variety of delivery formats
Ability to work effectively both independently and with a team
Proven ability to work in a fast-paced, self-directed environment with a sense of urgency
Background in Instructional Design methodology
Strong communication, interpersonal and cross-functional team skills
Strong critical thinking skills
A Master's degree in organizational development or related field strongly desired.
Working knowledge of MS Office Applications (Word, Excel, PowerPoint, and Outlook)
Understanding of wireless industry
Certifications a plus: Myer Briggs Type Indicator (MBTI), International Coaching Federation (ICF), etc.Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Consult with Directors and Senior Managers to identify leadership development needs and performance gaps.
Facilitate talent assessments and reviews, identify areas of improvement and consult with leaders for improved performance.
Facilitate or participate in succession management sessions, consult with HRBPs and leaders on opportunities, summarize and present results.
Identify learning needs, develop or customize available programs, and facilitate or oversee the delivery of development programs.
Develop post training support and reinforcement tools to sustain behavioral change and drive improved performance
Use positive reinforcements and adult learning techniques to promote learning and skill improvement.
Drive overall strategy and execution of learning programs specific to leadership development and coaching effectiveness for new and existing leaders
Facilitate training effectively utilizing a variety of delivery mechanisms including traditional instructor-led, co-facilitation, and virtual classes.
Build bench strength through high performing/high potentials programs for employees looking to promote to the next level.We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.