Provides leadership, mentorship and value to Dell EMC Deployment Services in the area of the services strategy and portfolio offerings, presales and delivery capability and overall performance and execution of the business plan. Service professional who has demonstrated an ability to lead based on experience, knowledge, passion and competence. Works closely with presales and delivery teams, including partner community, to coordinate and conduct the delivery of high-level solutions. Contributes to the development of practice standards, policies and procedures. Drives utilization, increased revenue and the delivery of billable engagements for Dell EMC products and services. Capable of thought leadership and the ability to dynamically transform service offerings to help Dell EMC deliver on tactical and strategic objectives.
**PRINCIPAL DUTIES AND RESPONSIBILITIES**
+ Provides technical and/or business consultative leadership for Dell EMC Hardware and Software Practices at the pre-and post sales level. Proactively provides input into the development of Practices policies, procedures, standards and strategies.
+ Operates as the liaison between the Professional Services field community and corporate Dell EMC business unit(s). Perform as the field champion into the product group and maintain ongoing communication with the field in regards to product and corporate changes. + Ensures technology readiness at new product introduction, including supplying curriculum requirements to support product general availability, determining training forecast for both pre and post sales delivery resources, and defining the services portfolio strategy and initial offerings. + Provides leadership in the development of the long term Dell EMC PS practice curriculum. Ensures appropriate levels of specialization in the practice are being achieved by utilizing various training and development opportunities. + Maintains a level of practice readiness, in order to be successfully prepared to support the delivery of customer engagements (skilled and trained workforce, strong partner relations, tested and proven technical solutions and development methodologies). Ensures adequate level of resources in place to meet profitable demand.
+ Integrates service industry knowledge with product and market opportunity to develop a comprehensive services portfolio that addresses the technology deployment lifecycle through the stages of planning, deployment and operation with the goal of maximizing the value and ROI of Dell EMC technologies.
+ Collaborates with Global Services Marketing to launch services portfolio and develop service programs aligned with and further enable sales campaigns. + Collaborate with Deployment Tools to develop service tools and migration strategies to improve service delivery and efficiency + Collaborates with consulting on the intersection between the consultative and product led service offerings that drive value and enable product sales through professional services.
When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.
**Critical Hiring Criteria:**
+ Leadership Skills.
+ Negotiation skills.
+ Excellent written and verbal communication skills, strong presentation skills
+ Ability to multitask and deliver results while ensuring quality of work under pressure + Financial and analytical experience.
**Education Required:** Bachelors (Tech) or equivalent
0 3-6 Years
**Physical Requirements:** No
Keys: Must be both technical and business minded, focusing on driving Portfolio Management/Product Offerings based on sound business management skills, tracking portfolio performance (volume, revenue and margins). Field experience preferable, strong leadership skills and the ability to establish readiness plans/programs that enable the delivery organization to support new product technologies and releases. Having experience with Dell EMC Product’s and Offer creation/ positioning a plus.
**Functional Area(s):** Customer Service & Support **Business:** EMC Corporate **Business Unit:** 200 - STORAGE CORPORATE **Location:** US - Massachusetts - Hopkinton **AutoReqId:** 189878BR