Consultant, Sales Operations - Global Distribution Channel Engagement Manager -Remote, TX

  • Company: Dell
  • Location: Texas, United States
  • Posted: December 08, 2017
  • Reference ID: R20885
Why Work at Dell?
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

Consultant, Sales Operations - Distribtuion CEM - Field Based/Remote

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the Comprehensive program/project management skills sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

As a part of the North America Channel Operations team, The Channel Engagement Manger (CEM) is a partnerfacing channel operations single point of accountability for Distribution partners. The role is strategic and collaborative working directly with the Partner and Sales to be the face of Dell operations. The CEM will ensure an optimized flow of Dell products from planning to order management, delivery and sales out. They will act as escalation point for operational issues focused on process optimization.The CEM will work with Dell cross functional support teams in order to understand the business needs and lead strategic improvements to enable the business.A top priority is to promote and improve the Partner Experience and act in a way that compliments Dells Corporate Responsibility.

Role Responsibilities
-Works with broader Channel Operations teams to effectively manage existing and new Dell Channel processes and tools in a consistent manner
-Leads Big 5 Operational Focus and Plan of Record (includes action plan + impact)
-Oversee / manage operational support to strategic distributor; establishes operational objectives and assignments for cross functional teams
-Manages coordination of communications and information dissemination with sales, cross functional organizations
-Leads process improvement programs cross functionally
-Escalation management of L3 issues
-New tool intro & adoption
-Governance with functional support organizations (Care, Op, etc.)
-Manages KPI scorecard for assigned partners (Operational)


-Analytical skillset with business and financial acumen
-Ability to deliver quality results under stress and deadlines
-Negotiation and influencing skills with ability to resolve conflict and balance priorities
-Strong verbal / written communication skills including meeting facilitation, presentations, and communication with all levels of management & staff
-Flexibility to travel as needed for customer facing meetings and planning
-Strong strategic planning abilities

-12+ years of related experience with a Bachelors degree; or 8+ years with a Masters degree; or 5+ years with a PhD; or equivalent experience

Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dells team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?
-Life at Dell means collaborating with dedicated professionals with a passion for technology
-When we see something that could be improved, we get to work inventing the solution
-Our people demonstrate our winning culture through positive and meaningful relationships
-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential
-Our team members health and wellness is our priority as well as rewarding them for their hard work

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.
Come join us! For More Information , visit us on the web at

Job Family: Sales Operations Job Family Group
Job ID: R20885

Share this Job