Content Management Support Technician
Plano , Texas
June 17, 2016
Content Management Support Technician Content Management Support Technician Summary: Assist employees or external customers to document and troubleshoot problems with OnBase imaging software in conjunction with other desktop applications, computer, scanners, printers and other hardware. Content Management Support Technician Essential Job Duties & Responsibilities (Include but not limited to): Respond to employees via telephone, email, remote access, and in-person for all OnBase related requests. Diagnose and resolve advanced information technology hardware and software issues involving OnBase imaging platform, Kofax VRS, and production level scanners. Troubleshoot and repair PCs, peripheral equipment and software as relates to the OnBase platform. Capture and document the details of issues, troubleshooting steps and resolution within company ticketing system. Escalate as needed to the OnBase Administrator. Work directly with OnBase Administrator to implement changes to OnBase system, client software and scanners to support Imaging projects. Develop and maintain a professional level of proficiency with Information Technology specific systems and technologies. Stay current with technological trends related to the industry environment. Work independently to research and resolve complex technical issues. Installation of new equipment as needed. Job Requirements: A minimum of 3 years hardware and software support experience Prior experience with OnBase and/or other imaging platform preferred Kofax VRS software experience preferred Proficient supporting and troubleshooting production level scanners Hands-on working experience in Windows 7/8/10, Office 2010/2013, internet browsers, client applications and Active Directory integrated networks. Experience with workstations/laptops, printers, scanners, network connectivity, access and other customer defined IT problems. Some experience with MS Windows servers, and client/server topologies. If interested, please email an updated resume to

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