Job Posting Title: Content Management Analyst
Job Location: West Des Moines, IA
At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. In this role you will create and maintain procedural documentation, consisting of policies, procedures, job aids, and all other reference materials. Transform complex business information into easy to read, accurate documentation using content authoring tools.
Conceptualizing and drafting policies and procedures, getting the necessary approvals on drafts, editing the procedures, adding work aids/visual aids, and converting it to the proper format.
Analyze change impact, identifies problems and questions, provides recommendations for processes, determines solutions, evaluates course of action and involves appropriate parties in decision process.
Strong ability to think analytically and creatively solve problems using own initiative.
Conduct analysis with content owners and users to understand current and future needs and improvement initiatives.
Model proficiency and excellence in all aspects of documentation and communication including:
Help increase team efficiencies by using best practices to streamline systems and procedures, using technology efficiently and managing information.
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
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Requisition #: 48101