Education Administrative Assistant

  • Company: Hospital Corporation of America
  • Location: San Antonio, Texas
  • Posted: December 21, 2017
  • Reference ID: 08949-142846
The Education Coordinator is responsible for supporting the efficient and effective delivery of education and training opportunities. The Education Coordinator organizes learning programs and provides delivery support to the Education team members and program participants. The Education Coordinator will upload and maintain current content in the Learning Management System and coordinate logistics for learning events. This person maintains a good working knowledge of the learning management system, team rooms, and department websites and supports team members to increase usability and technological savvy. The Education Coordinator works closely with the education team and training participants to help organize and communicate learning events. As a highly visible department representative, this person consistently demonstrates a strong service commitment by continually striving to meet and exceed customer expectations.

Supervisor - Education Director or Manager

Supervises - not applicable

Duties (included but not limited to): • Administer the Learning Management System:
¾ Maintain current knowledge of LMS functions and obtain technical support, when needed
¾ Setup courses and classes
¾ Upload content (assessments, evaluations, course materials), when necessary
¾ Make assignments
¾ Register students for classes
¾ Enter all course completion and event attendance information
¾ Run completion reports and other reports as needed
¾ Monitor attendance and completion statistics
¾ Support team members with LMS functions

• Manage training administration
¾ Develop participant lists
¾ Create and maintain sign-in sheets
¾ Prepare print files and submit publication orders of all training materials
¾ Manage the inventory of departmental supplies and training materials
¾ Create training certificates; order and distribute training certificates/pins
¾ Support the training documentation and development processes, as requested
¾ Publish content to website and team room, when appropriate

¾ Assist management with reporting and documentation

• Provide meeting planning for training and departmental events
¾ Support instructors (on-site and deployed) with all on-site, remote, virtual, and market- based events
¾ Coordinate on-site and virtual events for internal and external customers
¾ Manage guest services for all on-site and virtual events
¾ Manage and coordinate on-site training rooms
¾ Support selection and contracting of off-site meeting locations and rooms
¾ Utilize software to set up, support, record, and report on virtual training sessions and manage training administration functions
¾ Utilize software to organize and record virtual events, managing invitations and registration, monitoring participation, posting materials, and recommending opportunities to maximize engagement
¾ Plan and order food and beverage service
¾ Organize A/V needs and presentation set up

• Maintain SSC library and course catalog, when appropriate
• Maintain confidentiality of all Patient Protected Healthcare Information and employee information
• Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
• Perform other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES • Organization - proactively prioritizes needs and effectively manages resources
Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Interpersonal skills - able to work effectively with other employees, patients and external parties
Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
Tactical execution - oversees the development, deployment and direction of complex programs and processes
PC skills - demonstrates proficiency in Microsoft Office applications and others as required
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

Adaptability - maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
Energy - consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time
Tactical Execution - demonstrates personal ownership of tasks and follows through to get the required results
Stress Tolerance - maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and the organization

EDUCATION • Associates Degree and/or applicable certifications required
• Equivalent work experience may substitute for the degree requirement

EXPERIENCE • 1-2 years related experience required
• 1 year administering data in a Learning Management System
• 1 year coordinating training logistics
• Expertise in WebEx Event Center and Training Center
• Expertise in the following desktop publishing tools: PowerPoint, Word, and Excel; familiarity with Microsoft Publisher
• Relevant education may substitute for the experience requirement

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