A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.
This role is responsible for conveying business requirements to the CRM development team, the vision of the new CRM roll out, the training of a new platform and communication of this vision to Agency and the field. This role will work closely with developers, testers, managers and senior management. In addition, this role will manage the launch, strategic direction and tactics for CRM programs.
• Bachelors Degree
• Minimum of 5-7 years relevant experience.
• Strong in depth knowledge of Agency and the state of the business today including visions and challenges.
• Avid user of technology and a deep interest in technology solutions.
• Strategically strong and able to connect business challenges and CRM strategy/tactics.
• Understanding of Agile Methodology.
• Ability to build relationships within Agency and Field leadership.
• Understands business processes of field managers and agents.
• Business Savvy.
: Ability to communicate business requirements to application development teams and make decisions on behalf of user population. Understand the challenges and solve problems accordingly.
: Empowered to make decisions, solicit input from others but needs to make the decisions quickly.
: Ability to communicate business requirements to technology teams. Requires working closely with key stakeholders throughout the organization and beyond to communicate different messages at any given time.
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