Corporate Vice President, Head of IT for Long Term Care Insurance

  • Company: New York Life
  • Location: Austin, Texas
  • Posted: October 05, 2017
  • Reference ID: 57430-en_US

New York Life Insurance Company (“New York Life” or “the company”) is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.


New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2016 operating earnings of $1.954 billion. Total assets under management at year end 2016, with affiliates, totaled $538 billion.  As of year-end 2016, New York Life’s surplus was $23.336 billion**.  New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody’s Aaa; Standard & Poor’s AA+. (Source: Individual Third Party Ratings Report as of 8/17/16).


Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company’s decisions and actions for over 170 years.


Position Overview:


The Head of Information Technology for the Long Term Care (LTC) Insurance works closely with leadership teams to identify, evaluate, and manage technology strategies to meet all strategic initiatives and business goals. The leader is responsible for the IT function in our Long Term Care Business, overseeing all technology operations, relationships, and strategy. The IT function has gone through a transformation including a co-sourcing arrangement.  This role is based in Austin, Texas.




-          Evolve the Information Technology strategy, while dealing with significant change and owns overall solution delivery and operation performance for Long Term Care, including key risks, issues, and impacts.

-          Continuously seeks out, reviews, and evaluates new technologies, this includes managing the benefits, costs, risks, and presents those that should be incorporated to management and how to leverage them for superior and streamlined customer experiences

-          Provides leadership, vision, and management to the Long Term Care Technology team:  Lead a team of employees and contractors and apply hands on leadership, while getting results through people

-          Own the third party relationship on an executive level, to ensure hosted technologies serve New York Life's clients in accordance with our business goals

-          Work collaboratively with third party servicer and technology provider on co-development projects

-          Continually evaluate Long Term Care business needs and translate them into solutions

-          Own all technology operations, governance, relationships, and budgeting for LTC and provide strong points of view on key technology items that effect the LTC business

-          Provide solutions to  complex business challenges with straight forward solutions and be comfortable managing core business systems that are operated  by a third party




Minimum 10+ years experience in the Information Technology, at least 5+ years management and strategic experience

Strong business acumen and execution skills

Strong and proven influencing, persuasion and negotiation skills

Strong and proven project management expertise

Life and/or LTC experience a plus


College degree required



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*Based on revenue as reported by “Fortune 500, ranked within Industries, Insurance: Life, Health (Mutual),” Fortune Magazine, June 17, 2016.  See  for methodology.

**Total surplus, which includes the Asset Valuation Reserve, is one of the key indicators of the company’s long-term financial strength and stability and is presented on a consolidated basis of the company.


1. Operating earnings is the key measure use by management to track Company’s profitability from ongoing operations and underlying profitability of the business. This indicator is based on generally accepted accounting principles in the US (GAAP), with certain adjustments Company believes to be appropriate as a measurement approach (non GAAP), primarily the removal of gains or losses on investments and related adjustments.


2. Assets under management represent Consolidated Domestic and International insurance Company Statutory assets (cash and invested assets and separate account assets) and third party assets principally managed by New York Life Investment management Holdings LLC, a wholly owned subsidiary of New York Life Insurance Company.

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