Credit & Collections Clerk II
Location:
West Chester , Ohio
Posted:
February 03, 2017
Reference:
00001GYU
Under supervision of the Credit Supervisor the Credit and Collections Clerk II is responsible for soliciting payments for past due accounts. Additionally this role is responsible for performing a variety of accounting tasks.
  1. Proactively solicits payment on overdue account according to payment terms - Average 40 outgoing calls per day. (For Phone Interview: Expectation of 6 hrs of daily phone time; past due is defined by 1 day past due).
  2. Responsible for maintaining and documenting all records and interactions of delinquent accounts incomplete files and credit risks. These are handled in the JD Edwards and/or SAP system.
  3. Maintains contact with internal and external customers in order to address all credit and collection issues.
  4. Maintains a permanent record of each call made to the customer documenting specific details of the conversation as well as the amount and date of expected payments.
  5. Monitors customer payments.
  6. Initiates customer credit refunds when appropriate.
  7. Performs related duties as assigned.

Qualifications:
Normally requires one (1) to two years (2) collections experience preferably in Business to Business Accounting background required.
  1. Demonstrated ability to resolve issues quickly and escalate appropriately.
  2. Demonstrated ability to communicate effectively both orally and in writing
  3. Knowledge of general accounting principles
  4. Strong interpersonal skills
  5. Good negotiating skills
  6. Strong organizational skills; attention to detail
  7. Knowledge of Microsoft programs; extensive knowledge of Excel

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