Discover is hiring! Our Card Member Assistance department is looking for Financial Collectors. The pay is $13 an hour plus monthly incentive! \"Average incentives range from $500 - $2,000 on top of hourly pay Why Discover? Since Discover launched in 1986, we've made a business of redefining the credit card industry for the better. We were first to have no annual fee, first to offer cash rewards, first to provide 24/7 customer service, and we rank #1 in customer loyalty. As a Fortune 500 company, we strive to provide our employees with an environment where they can contribute in a way that's different from other large institutions. If you're looking for a place to make a difference and let your voice shine through, we'd love to meet you.
For our Credit Card Services Rep. Position - benefits start DAY ONE of your employment. These include:* Medical/Dental/Vision/Life Insurance* Paid time off (20 personal days + 7 holidays per year)* Tuition Reimbursement (after one year of employment)* 401K * Employee Stock Purchase Plan* Full service cafeteria featuring Starbucks* Access to fitness center* Opportunities to Volunteer in the community* Development Groups and Training's Initial role is making 'right-party contacts', verifying vital information, and getting the customer in contact with the appropriate account manager while delivering excellent customer service for Discover's collections call center. You will also be responsible for learning how to utilize skip tracing tools, how to initiate card member contact, along with being able to ask open ended probing questions to third parties that they come in contact with. You will be eligible for promotion to Early Stage Collections Account Manager within 6-9 months with proven results.
Promotion to Early Stage to late stage Collections Account Manager Details: * Work with customers to resolve past due accounts* Build lasting relationships with customers and provide a great customer service experience* Negotiate with customers to come to shared resolution* Eligible for monthly incentive (bonus on top of base pay)* Also eligible for further promotion to Late Stage Collections based on performance, with more incentive potential.
Key Responsibilities: * Obtains client information by answering telephone calls; interviewing clients and authorized users to verify information and identity.* Utilize various skip tracing techniques and recovery strategies to locate right parties in order to negotiate payment arrangements on accounts.* Ability to ask probing questions in order to better understand customers' current financial state.* Make outbound and receive inbound calls and consistently follow Discover's recovery call model and techniques.* Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.
Key Skills/ Qualifications: * Three months collections, sales, retail or customer service experience preferably in financial services, banking or recovery* Capable of building customer loyalty through listening, relationship building, and professional and persuasive communication skills* Able to influence, creative problem solve, and find customized solutions* Flexible and adapt to change well* Able to navigate various computer applications, retrieving relevant information to respond to and service customer inquiries* Perform other duties assigned to you* Confident communication skills* Customer Service-focused mindset* Ability to negotiate* Desire for friendly competition* Results driven* Self-motivated
This positions starts on November 6, 2017. We are hiring for our 5:45am - 1:00pm and 1:00pm - 8:00pm shifts. This is a FLEX shift. You will be working 30-39 hours a week (Most weeks will be around 35 hours to start) Rotating weekends is required for this position. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
A little about us:
Discover is one of the most recognized brands in U.S. financial services. We’re a direct banking and payment services company built on a legacy of innovation and customer service.