Support both internal and external customers with Credit Services related matters utilizing various communication media. Complete assigned work tasks associated with daily processes involving collections, payment exceptions and refunds.
MAJOR DUTIES AND RESPONSIBILITIES
Respond to on-line tickets requesting support towards resolution of customer needs, within established Service Level Agreements (SLA) standards.
Respond to customer requests received through various media including email, letters and telephone.
Complete daily work assignments involving the workflow in one of the designated areas of Credit Services including Field Collections, Recoveries, Compliance, SMB Collections, Payment Exceptions and Refund processing.
Actively participate in training and coaching activities in order to improve service.
Adhere to company policies and procedures; seek direction from leadership when uncertain of interpretation.
Report to leadership process issues and other problems that negatively impact your ability to perform optimally.
Identify and present to your leader any opportunities discovered that may offer individual or department improvement.
Perform other duties as requested by supervisor
Skills / Abilities and Knowledge
Ability to read, write, speak and understand English
Effectively present information and respond to questions from leaders, clients, customers, and the general public.
Ability to solve practical problems and deal with a variety of variables.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Knowledge of and proven ability to work with electronic order entry systems.
Possess good verbal, written and interpersonal communication skills in order to communicate effectively and professionally with internal and external customers.
Self-motivation, accuracy and problem solving ability
Ability to perform effectively in a fast paced multi-tasking environment.
Ability to make sound business decisions’
Knowledge of Microsoft Office
High school diploma or general education degree (GED)
Related Work Experience Number of Years
Related experience in similar field and/or training 1+
Experience in collections and/or customer service 2+
Experience dealing with and resolving difficult and escalated issues 2+
A little about us:
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.