Credit/Collection Associate

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.

As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers.

We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety. We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care and repackaging products and services - that help them meet their business and quality goals. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.

As the nation’s largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson’s focus on providing customers with the industry’s highest product availability, intelligent ordering capabilities and unmatched service accuracy.

Join our team of leaders to begin a rewarding career.

Position Description
Credit and Collections Specialist that administer the accounts receivable portfolio for McKesson Pharmaceutical and Plasma & Biologics as directed by management. Drive collection activities to ensure timely payments by customers. Monitor the credit/collection risk of existing customers. Partner with Sales and Operations to setup new accounts and onboard new customers. Facilitate the collections of the company’s AR by: 
  • Managing and maintaining good working relationships with customers and internal stakeholders 
  • Prepare outstanding accounts reports § Gather credit and/ or collection reference information 
  • Perform data entry, clerical duties including mailing information to customers  
  • Monitoring accounts by contacting customers, resolving past due balances while promoting efficient payment processes.
  • Exercise good judgment and independent decision making
  • Identify issues on improved processes to enhance timely payments and improved customer experiences


Minimum Requirements
4+ years credit and/ or collection or related experience, depending on area of assignment may be required to have relevant healthcare/insurance experience

Critical Skills
  • Business to business collections experience
  • MS Office Proficiency including advanced Excel (pivot tables, look ups)
  • Effective communication and collaboration skills including strong focus on customer service
  • Must possess strong organizational and time management skills
  • Stamina and ability to adapt in a fast-paced, constantly changing environment
  • Self starter adept at working effectively independently or as part of a collaborative team
  • Ability to negotiate effectively and efficiently.
  • Strong critical thinker with excellent analytical and problem solving skills
  • Drive resolutions in a dynamic and rapid collection cycle with minimum service disruptions
  • Ability to learn rapidly and apply acquired skills in a multifaceted B2B model
  • Participate and contribute in team activities to assist in reaching deliverables and achieve established goals.

Additional Knowledge & Skills

  • B2B credit and collections experience
  • Solid customer relations with an emphasis on customer retention while achieving assigned collection goals.
  • Basic desktop computer skills and proficiency in Excel and Word software necessary
  • Good organizational, analytical, problem solving, and communication (written and verbal) skills are also required, as is a customer-service orientation
  • Experience with SAP, bankruptcy procedures, and UCC filings helpful, but not required
  • Degree and or advanced certifications preferred


HS Diploma or Equivalent

NACM preferred but not required

Physical Requirements
General Office Demands

Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement
No agencies please.

Share this Job

Other Locations For This Job