Credits & Chargeback Technical Support Analyst

  • Company: AmerisourceBergen
  • Location: West Deptford, New Jersey
  • Posted: February 01, 2017
  • Reference ID: 00001HNO
Under general direction of the Contracts & Chargebacks Manager, Chargebacks Technical Support Analyst is responsible for providing administrative and technical support for SAP/VISTEX and EDI Operations.

  1. Performs SAP/VISTEX and EDI system set-ups, maintenance necessary to update records, specifications, and operating procedures of systems.
  2. Analyzes and validates the quality of the data exchanged between ABC and Supplier.
  3. Provides weekly, daily and monthly statistics on supplier's conversion status and production reports.
  4. Analyzes production reports for accuracy, inconsistencies and abnormalities in processes.
  5. Maintains account activities of EDI transactions and generates management reports.
  6. Communicates supplier's system changes to partners and internal users.
  7. Coordinates, maintains and publishes documentation related to departmental policies and procedures; Supports training initiatives as required.
  8. Responsible for trouble shooting any issues related to inbound/outbound EDI messages.
  9. Attends training seminars on EDI upgrades and enhancements.
  10. Provides support for the SAP/VISTEX Solutions as directed.
  11. Performs other duties and/or projects as assigned by Management.

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program; normally requires a minimum of three (3) years progressively responsible related experience.

  1. Strong understanding of SAP/VISTEX and EDI concepts
  2. Ability to communicate effectively both orally and in writing
  3. Ability to work independently or in a team environment
  4. Strong organizational skills; attention to detail
  5. Strong analytical skills; ability to analyze data/situations quickly
  6. Strong interpersonal skills
  7. Strong Customer Service skills and focus
  8. Responsive to customer needs
  9. Strong problem solving skills; ability to work through difficult tasks
  10. Ability to perform tasks with a high degree of accuracy; thorough
  11. The ability to exercise sound judgment and initiative
  12. Resourceful in pursuing or recommending new ideas and/or procedures
  13. Ability to implement processes resulting in satisfactory audit practices
  14. Strong time management skills
  15. The ability to work professionally with all department levels
  16. Proficiency with Microsoft Excel, Word and Outlook

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