CRM Product Manager
July 14, 2016
Position Type:
Full Time
Engineering, Manufacturing, Production
Oracle Service Cloud seeks a high energy, team-oriented individual to join our product management team to help create our next generation of customer service applications. Come join a high caliber team that builds innovative Cloud apps to help shape the future of CRM and Customer Service.


• Set product vision and roadmap for your product area
• Gather customer input and trends to define product requirements
• Engage with end users and customer decision makers
• Track competitive product features and plans
• Communicate product strategy, value proposition, and functionality
• Initiate and prioritize projects
• Define product specifications and designs
• Engage closely with engineering and QA
• Work with the field and partners to position, sell, implement, and support the solution


• Product Management experience in SaaS applications, CRM, Customer Service, or mobile apps
• Ability to prioritize among competing opportunities
• Ability to think big picture and meticulously think through the end user experience
• Ability to gather, validate, prioritize and document requirements
• Excellent written and oral communication skills, including presenting to large, diverse audiences
• Excellent mix of business and technical skills
• Ability to influence team members across organizational boundaries
• 3 years experience as a product manager or other relevant experience
• Familiarity with Agile/SCRUM is a plus
Lead a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.

As a member of the product development division, you will analyze and integrate external customer specifications. Suggest and justify product directions and specifications. Specify, design and implement moderate changes to existing software architecture. Build new products and development tools. Build and execute unit tests and unit test plans. Review integration and regression test plans created by QA. Communicate with QA and porting engineering to discuss major changes to functionality.

Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 7 years of software engineering or related experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

A little about us:
Oracle is shifting the complexity from IT, moving it out of the enterprise by engineering hardware and software to work together—in the cloud.

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